Our client’s business centres around offering surgical and non-surgical cosmetic procedures and treatments. Rokker was tasked with mapping out the existing patient journey through internal and external processes, from pre-consultation to post-treatment and follow-up. The project involved identifying and proposing operational enhancements to create an optimised process map for internal use by the clinic team.… Continue reading Mapping business process improvements
portfolio_category: Process
Optimising sales processes for new markets
As a relatively new division of a global gambling supplier, our client needed a standardised and scalable sales process for to optimise internal efficiencies and succeed in a new market. Process The Discovery Phase included defining the existing process, its pains and gains and the people and tools involved. To achieve this we interviewed: The… Continue reading Optimising sales processes for new markets
Gaining internal alignment
Our client needed to gain internal alignment to get colleagues across multiple offices and service sectors working to the same vision and values. Process Once the scope and success criteria were agreed, the Discovery phase started with a series of interviews with key stakeholders, customers and staff. A consistent structure was utilised across all interviews… Continue reading Gaining internal alignment
Moving into new markets
Our client needed to gain further insight to be able to move into an interesting and potentially profitable adjacent new market that they hadn’t yet been able to penetrate. Process The Discovery Phase involved conducting a GAP analysis to identify the necessary requirements in the target sector and examining our client’s business from various perspectives… Continue reading Moving into new markets
Optimising technology platforms
Our client required assistance in identifying the challenges that were impeding a prominent consumer websites ability to swiftly introduce innovative products to adapt to evolving customer needs. Rokker partnered with a global product agency that has a presence in 3 different locations in the UK to manage this complex project, offering various consumer-facing products… Continue reading Optimising technology platforms
Gaining insight into the global loyalty sector
Our client sought to understand how customer loyalty was elicited outside of the US land based global loyalty sector they operate in, to consider new regions and verticals they might permeate and thrive in. Process We started by establishing the context for the project, understanding the cause of disruption in the loyalty space and examining… Continue reading Gaining insight into the global loyalty sector
Making adjustments to achieve sustainable competitive advantage
Our client needed a greater understanding of the competitive landscape and how to adjust their structure and operation to achieve sustainable competitive advantage. Process Upon defining the core challenges and success metrics we proceeded with the Discovery phase. This included key stakeholder interviews in a ‘no holds barred’ unpacking session. This helped to identify where… Continue reading Making adjustments to achieve sustainable competitive advantage
Gaining alignment for growth and competitive edge
Our client recognised that they were competing against low budget automated services and wanted to know how to position their personalised recruitment service for its next phase of growth. Rokker were asked to undertake research and consultancy around their proposition, people and process to bring strategic alignment for the way forward. Process Rokker’s Discovery phase… Continue reading Gaining alignment for growth and competitive edge