Initially our work with the client saw us mapping the lottery supplier market and undertaking a technology vendor selection process. Our sister company Random Colour Animal were then tasked with the UX/UI design of new games, a new website and mobile app. Alongside this, Rokker undertook a content audit during which it became evident that… Continue reading Lottery technology and marketing strategy
portfolio_category: Technology
Corporate Strategy for a Professional Services Group
Our client owns a number of business entities that serve the iGaming and Fintech industries. They needed to align the businesses within their group with a common vision to enable them to optimise the group proposition and work towards shared success and optimising the potential for cross-selling. Process 30 team days were spent on this… Continue reading Corporate Strategy for a Professional Services Group
Analysing PAM Providers
Recent Private Equity investment enabled our client to evolve from their subscription-based roots to adopt a more digitally-focused strategy. In order to realise their ambitions, they recognised their need for a new Player Account Management (PAM) platform. This would help them to overcome the shortcomings resulting from their existing platform as well as enabling them… Continue reading Analysing PAM Providers
Improving onboarding & delivery
Our client were aware that their onboarding and delivery processes were in need of optimisation. Rokker were engaged to review and map their end-to-end services and processes to identify areas for improvement and optimisation, to design appropriate target operating models. Process Over the course of the 20-day project, we conducted senior management team workshops and… Continue reading Improving onboarding & delivery
Technical Due Diligence
Our client was looking to de-risk the potential purchase of a Belgian-based online and land-based gaming operator. In order to do so they required insight into the opportunity presented by the team and technology including an evaluation of the technical operations and capabilities. Process The team had 20 days to complete the project which started… Continue reading Technical Due Diligence
Selecting a Human Resources Information System (HRIS)
Following a period of rapid growth, our client needed a more mature payroll and Human Resource Information System (HRIS). Rokker were commissioned to support them in selecting and implementing a vendor/fully integrated system to effectively support their continued growth. Process A six-week program of work included a number of workshops and interviews with key internal… Continue reading Selecting a Human Resources Information System (HRIS)
Optimising opportunity through understanding
Our client had a business concept that they needed validation and direction on to successfully launch a new brand. This involved gaining an in-depth understanding of the potential optimising opportunity and relevant regulations of the global free-to-play market in North America and India. Process We worked with Inside the Pocket in an agile way providing… Continue reading Optimising opportunity through understanding
UX/UI Analysis and customer testing of a new portal
Our client, a multinational insurance services company, had developed a new portal that they required assistance to test and gain customer feedback and validation on before making further refinements. Process We started the process by gaining an understanding of what the client set-out to achieve in their portal redesign before undertaking an internal analysis against… Continue reading UX/UI Analysis and customer testing of a new portal
US Market UX Research
Our client required a rapid User Experience (UX research) analysis and benchmarking of their digital gaming product against that of both a gold standard business in their industry and a like-for-like competitor. Process This dynamic project was completed in just 4 team days and comprised of UX and User Interface (UI) analysis and comparison across… Continue reading US Market UX Research
Improving the UX of back-office systems
Our client recognised that in order to grow into new markets and attract higher Tier operators they needed to improve the user experience (UX) of their back-office product for both existing and prospective clients. Process We started by engaging in a demo of the current back-office system and reviewing the existing user guide. We then… Continue reading Improving the UX of back-office systems