What is the optimal Content Management Solution for Suffolk County Council?

Concept Validation

Our process

Rokker was engaged to validate a significant part of Suffolk County Councils Digital Strategy (particularly focussed on the technology options for Content Management) so we followed a Design Thinking Methodology.

  • Definition: a detailed unpacking workshop with the key stakeholders (leading to a clear project definition and a consensus on what success looked like)
  • Discovery: a series of workshops with all the impacted internal customers (including Users, Publishers, Technologists and Content Owners); desk based research to ensure our CMS Solution knowledge was full and contemporary as well as leveraging the Rokker Network for specific CMS technology advice and opinions on specific vendors. We also conducted a soft market engagement exercise with all the leading vendors.
  • Ideation: sessions included challenging and updating the MoSCoW, scoring vendors and implementation partners, identifying the critical themes and outlining future technological considerations
  • Create and Deliver: reports and business plans to support the optimal solution

The process was underpinned by an Agile style approach. Weekly stand-ups to ensure the project was at the required cadence and that assumptions and logic were communicated and challenged.

The outcome

We presented a series of key documents to the project team.

These included:

  • A detailed report that explored all of the core themes elicited from discovery and forming the basis for decision making
  • Vendor evaluation and recommendations report
  • An implementation plan
  • Detailed business case


Our customer comment…

‘We engaged Rokker to provide us with validation for our Digital Content Strategy. We were impressed with their Design Thinking Methodology; through Definition, Discovery and Ideation workshops we felt the opportunities and challenges from all our stakeholders were fully elicited and considered. Rokker were also able to draw on their network of companies (The Rokker Network) for specialist expertise when and where necessary. Perhaps most importantly, we enjoyed working with the Rokker Consultants; they were professional, well informed and a pleasure to work with. The reports and other outputs were tailored so that we could easily build the information into our internal Strategy and Business Case documents. We look forward to working with Rokker again!’