Business Optimisation.
Dramatically improving the interaction between clients and their customers
Whether you need to design a new service or process, or optimise an existing one, Rokker provide the perfect blend of front-office and back-office design to create an optimal experience (with associated end platforms) for your team and your customers. Our team map the current state of organisation, communication, material interfaces, and technical infrastructure as it pertains to your customer; identify pains and gains throughout the process and design and deliver contextual solutions for new and improved states.
Designing futures for
A Global Gaming Company
We helped a gaming company align, define and visualise their end-to-end sales and marketing process across 5 globally distributed business units.
A Leading UK Comparison Website
We helped one of the UK’s leading comparison websites redefine their product development process to help get products to customers faster.
A Well-Known UK Gaming Brand
We developed digital customer journeys and associated workflow/CRM processes for one of the UK’s oldest gaming brands.
We engaged Rokker for a specific Service Design project to improve a key area of our business. They were efficient, creative and robust in their approach, and the thinking and output were both world-class. Their internal stakeholder management was particularly effective. We look forward to working together again.
Ian Freeman | Group Commercial Officer
Every Matrix
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